1) An order can be placed online or by calling 1-800-328-8428


2) Email your artwork/logo/text to: art@waterbottles.com and make sure to reference your purchase or order number. Click Here for Artwork Requirements Page.


3) Art proof will be emailed within 24-48 hours of receiving the order.


4) Proof approval is required before full production. Approvals will be accepted via email or fax. For any questions, please contact our art department at art@waterbottles.com


5) An estimated ship date will be provided after your proof approval. If necessary, Contact our customer service department for expedited shipping options.


6) Once your order is shipped, we will email you full tracking information.


7) An invoice will be emailed to you for your records. If you would like a copy of the invoice mailed to you, please email our billing’s department at billing@waterbottles.com